Reset Password

Frequently Asked Questions.

What is WaterFlow Explore?

WaterFlow Explore is an innovative sports equipment rental project in Ferragudo. Customers can choose to visit our rental shop in Ferragudo or book online, with delivery and pick up at the customer's desired location at no additional cost.

How can I rent WaterFlow's equipment?

WaterFlow Explore sports equipment can be rented in person at our shop in Ferragudo, or through the website www.waterflow.pt, through the WaterFlow Explore social networks, by e-mail or directly by telephone.

WaterFlow Explore
Whatsapp: +351 925392982
E-mail: info@waterflow.pt

Website: waterflow.pt/rent/

Instagram: www.intagram.com/waterflow.pt

Facebook: www.facebook.com/waterflow.explore

What are the payment methods accepted by WaterFlow?

WaterFlow Explore accepts electronic payments through the website, such as debit/credit cards. On-site payments can be made in cash or by MB WAY.

How do equipment deliveries and pick ups work?

We offer delivery services within the municipalities of Portimão, Lagoa, and Silves. If you're located outside these areas, feel free to contact us for more details.

Delivery is free on orders over €55. For orders below €55, a delivery fee of €15 applies.

The delivery time must be agreed with the customer, at least one day before the first rental day, and must be between 8 am and 12pm.

The pick-up time can be agreed with the customer during the last rental day, and must not be later than 8pm.

In which areas of the Algarve are deliveries and collections made?

All rentals include delivery and collection of the equipment at the place designated by the customer, as long as it is within the established area:

Portimão, Alvor, Praia da Rocha, Ferragudo, Parchal, Carvoeiro, Lagoa, among others.

For other locations, please contact us.

WaterFlow Explore
Whatsapp: +351 925392982
E-mail: info@waterflow.pt

Website: www.waterflow.pt/contact/

Instagram: www.intagram.com/waterflow.pt

Facebook: www.facebook.com/waterflow.explore

Do the rentals include insurance?

Equipment rental does not include any liability or personal accident insurance from WaterFlow Explore. The client assumes total responsibility for damage caused to the equipment, third parties, and themselves during the rental period.

For more information, see our Terms and Conditions.

What is the minimum rental period?

On our website, the minimum rental period is 1 day. However, if you want to rent equipment for half a day, you can contact us and we will check if there is availability.

 

WaterFlow Explore
Whatsapp: +351 925392982
E-mail: info@waterflow.pt

Website: www.waterflow.pt/contact/

Instagram: www.intagram.com/waterflow.pt

Facebook: www.facebook.com/waterflow.explore

 

 

When can I book?

You can book at least 10 hours in advance of the booking period and less than 12 months in advance.

  • Reservations made more than 12 months in advance will not be accepted. Please contact us directly.
  • Reservations made less than 10 am in advance will not be accepted. Please contact us directly.

 

WaterFlow Explore
Whatsapp: +351 925392982
E-mail: info@waterflow.pt

Website: www.waterflow.pt/contact/

Instagram: www.intagram.com/waterflow.pt

Facebook: www.facebook.com/waterflow.explore

 

Will I receive a receipt after my reservation?

Yes, after making your reservation on our website you will receive a confirmation e-mail with the details of the reservation.

Can I extend the rental period after I get the equipment?

Yes, you can extend the rental period. Just contact us and we will check the availability of the equipment for the desired period.

Can I cancel my booking?

Yes, you can cancel your reservation. Cancellation of reservations up to 48 hours before the start of the rental is free of charge. For cancellations less than 48 hours in advance, 100% of the reservation amount will be charged.

Can I rent equipment if I am a minor?

Minors can rent equipment from WaterFlow Explore. However, when the equipment is delivered, a responsible person must be present, of legal age, with a valid identification document and must sign the Liability Term  for the equipment rented by the minor.

Is there a deposit for the rental of equipment?

There is no deposit for the rental of the equipment, however Bike & Water Flow Explore reserves the right to retain customer data until the equipment is inspected and to contact customers in case of any divergence or damage to the equipment. Customers will be contacted and responsible for payment for damaged equipment.

Is there any assistance during the rental period?

Feel free to use any nearby workshop for assistance.

Assistance for equipment is available exclusively during operating hours and subject to availability. For locations within 15 km of our shop, assistance is offered at a fee of 15€ per equipment, plus the cost of consumables.

How should I proceed in case of damage / theft / loss of equipment?

In the event of damage / theft / loss of any equipment, the customer must immediately contact WaterFlow Explore in order to speed up or mitigate the situation.

  • In the event of damage, the customer will be held responsible for the damage and will be subject to payment for the equipment.
  • In the event of theft, WaterFlow Explore will contact the authorities in an attempt to recover the equipment. The client must always collaborate with the authority in order to facilitate the process. In case it is not recovered, the customer will be held responsible and will be subject to the payment of the equipment.
  • In the event of loss, the customer will be liable for the lost equipment and will be subject to payment for the equipment.

The values of the equipment are available for consultation at the end of the Terms and Conditions.

Contact us.

For more information, or if you have any questions or concerns regarding our Terms and Conditions or our Privacy Policy, please contact us:

WaterFlow Explore
Whatsapp: +351 925392982
E-mail: info@waterflow.pt

Website: www.waterflow.pt/contact/

Instagram: www.intagram.com/waterflow.pt

Facebook: www.facebook.com/waterflow.explore