RENTALS AND SELF-GUIDED TOURS

1. Direct Rentals at Our Shop

• Equipment can be rented at any time during shop opening hours. No prior booking is required, subject to availability.

2. RESERVATIONS

• WaterFlow Explore offers sports equipment rental through waterflow.pt, social networks, email, or phone.
• By making a reservation through any of these channels, you agree to these Terms and Conditions.
• The customer acknowledges that under certain circumstances, such as simultaneous requests exceeding available equipment, WaterFlow Explore may be unable to fulfill reservations.
• If reserved equipment is unavailable, WaterFlow Explore may propose an alternative date or issue a full refund via the original payment method.

2.1. MINIMUM AND MAXIMUM ADVANCE RESERVATION

Reservations can be made:

• At least 12 hours in advance of the rental start time, and up to less than 12 months in advance.
• Reservations more than 12 months in advance are not accepted; please contact us directly.
• Reservations made less than 12 hours in advance require direct confirmation from WaterFlow Explore.

3. RENTAL PERIODS

3.1. MINIMUM AND MAXIMUM RENTAL PERIOD

• The minimum rental period is 1 day, as listed on our website.
• For half-day rentals, please contact us to confirm availability.

3.2. EXTENSION OF RENTAL PERIOD

• Rental periods can be extended subject to confirmation by WaterFlow Explore, based on equipment availability.
• WaterFlow Explore reserves the right to deny extensions due to unavailability.

4. RESERVATION CONFIRMATION

• Upon reservation through our website, social networks, or by phone, you will receive a confirmation email with details.
• Contact us if you require an invoice with a Tax Identification Number, which will be provided upon equipment delivery or by email.

5. RENTAL PRICES

• Prices, subject to change per these Terms and Conditions, are available on waterflow.pt and include VAT at the current legal rate.
• In the event of a computer payment error resulting in an overpayment, WaterFlow Explore will refund the excess amount.
• Underpayments must be settled in cash or through MBway at the time of signing the Liability Term.

6.PAYMENT METHODS

• WaterFlow Explore accepts electronic payments via debit/credit cards on our website, encrypted with SSL.
• Payment can also be made in cash or through MBway upon equipment delivery, applicable to reservations by phone, email, social networks, or website with cash or MBway payment selected.
• Payment must be made at the time of signing the Liability Term.

7. PICK-UP AND RETURN OF EQUIPMENT AT WATERFLOW SHOP

7.1. EQUIPMENT PICK-UP

• During shop opening hours, the equipment will be prepared for pick-up at the agreed-upon time during checkout.
• Delays of up to 3 hours will be accommodated; beyond this, equipment may be reassigned to other clients without refund.

7.2. EQUIPMENT RETURN:

• On the final rental day during opening hours, or after 6 p.m., notify us of the return time before 6 p.m. via call, text, or WhatsApp.
• Equipment must be returned by 8 p.m. Late returns incur a fee of 10€ per hour per equipment.

8. DELIVERY AND COLLECTION OF EQUIPMENT TO THE CLIENT

8.1. DELIVERY TO THE CLIENT

• We offer delivery services within the municipalities of Portimão, Lagoa, and Silves. If you’re located outside these areas, feel free to contact us for more details.

• Delivery is free on orders over €55. For orders below €55, a delivery fee of €15 applies.

• Deliveries are scheduled between 8 a.m. and 12 p.m., with alternate times requiring prior arrangement and confirmation.
• Clients must schedule delivery at least 12 hours in advance, complete and sign the Liability Term, and present a valid ID upon delivery.

8.2. COLLECTION BY WATERFLOW EXPLORE

• Equipment collection is scheduled between 6 p.m. and 8 p.m., with alternate times requiring prior arrangement and confirmation.
• Clients must confirm the collection time on the final rental day, with any changes to the collection location requiring prompt communication and confirmation.

8.3. DELAYS OR NON-APPEARANCE FOR EQUIPMENT DELIVERY TO THE CLIENT

• Clients must promptly notify WaterFlow Explore of any delivery delays. Exceeding a 20-minute delay without prior communication may result in reservation cancellation without refund.

8.4. DELAYS OR NON-APPEARANCE FOR RETURNING EQUIPMENT TO WATERFLOW EXPLORE

• Clients must immediately communicate any delays in returning rented equipment. Late returns incur a fee of 10€ per hour per equipment, with equipment deemed stolen if not returned within 4 hours of the agreed-upon time, potentially leading to criminal proceedings.

8.5. RETURN OF EQUIPMENT BEFORE THE END OF THE RESERVATION PERIOD

• If the client returns the equipment before the scheduled end of the reservation period, no refunds will be issued for unused time.

9. DEPOSIT AND IDENTIFICATION DOCUMENT

• WaterFlow Explore does not impose a deposit requirement for equipment rentals; however, clients are obligated to complete and sign the Liability Term and present a valid identification document upon equipment pickup or delivery.
• WaterFlow Explore retains the right to retain client identification details until the equipment undergoes inspection. In cases of discrepancies, damage, or theft involving the equipment, clients shall be promptly notified and held liable for the costs associated with repair or replacement of the equipment.
• Complete details of equipment valuations can be reviewed at the conclusion of these Terms and Conditions.

10. CANCELLATION & REFUNDS

• Clients may cancel reservations free of charge up to 48 hours before the commencement of the rental period.
• Cancellations made with less than 48 hours’ notice will incur a charge equivalent to 100% of the reservation value.
• All cancellations must be effected during the store’s regular business hours as currently scheduled.

11. ASSISTANCE TO EQUIPMENT

• Feel free to use any nearby workshop for assistance.
• Assistance for equipment is available exclusively during operating hours and subject to availability. For locations within 15 km of our shop, assistance is offered at a fee of 15€ per equipment, plus the cost of consumables.

12. DAMAGE, LOSS, OR THEFT OF RENTED EQUIPMENT

WaterFlow Explore operates under a trust-based rental model that does not necessitate a deposit. However, clients assume full responsibility for any damage, loss, or theft of rented equipment.

12.1. PROCEDURES:

• In the event of damage, theft, or loss, clients are required to promptly notify WaterFlow Explore to facilitate resolution.
• Regarding damages, clients are accountable for costs associated with repair or replacement based on the Manufacturer’s Suggested Retail Price (MSRP).
• In cases of theft, WaterFlow Explore will collaborate with local authorities to expedite equipment recovery. Clients must cooperate fully in this process and pay the full amount of the equipment that was stolen according to the prices available at the end of these Terms and Conditions. Should the equipment be recovered intact, any amount paid will be reimbursed via bank transfer, less applicable maintenance or part replacement expenses.
• Loss of equipment obligates clients to reimburse based on the MSRP.

12.2. VALUES

• Complete details of equipment valuations can be reviewed at the conclusion of these Terms and Conditions.

13. RENTALS FOR MINORS

• Minors are eligible to reserve WaterFlow Explore equipment, provided a responsible adult with valid identification is present during equipment pick up or delivery.
• The adult must execute the Liability Term on behalf of the minor and shall bear responsibility for any incidents arising during the rental period.

14. SAFETY EQUIPMENT

• WaterFlow Explore offers complimentary safety equipment tailored to each rental, such as flotation vests, signaling buoys, and helmets.
• The client assumes sole responsibility for their use.
• WaterFlow Explore disclaims any liability for accidents arising from failure to utilize safety equipment.

15. INSURANCE

• Equipment rentals do not encompass personal accident or liability insurance from WaterFlow Explore. Clients assume full responsibility for any damage to equipment, third parties, or themselves during the rental period.

16. RISKS AND LIABILITY

• Clients commit to the appropriate use of equipment, refraining from competitive applications. They acknowledge full responsibility for accidents, losses, thefts, or misuse of equipment, including associated expenses. Clients indemnify WaterFlow Explore for complete recovery costs.
• Deterioration, loss, theft, or robbery does not warrant suspension or termination of the contract at the client’s initiative. Rentals remain subject to billing under the originally agreed conditions. Clients confirm awareness of inherent risks linked to equipment use and affirm suitability for use without contraindications.
• By executing the Liability Term, clients acknowledge and assume the risks and responsibilities related to equipment usage. Client discretion concerning adherence to self-guided routes or activities recommended by WaterFlow Explore is entirely at their own risk.

17. CIVIL LIABILITY

• Clients bear full responsibility for any damage, accidents, thefts, or deterioration of equipment and accessories from receipt until return. Clients also assume accountability for any fines or penalties resulting from violations of prevailing legislation.
• Clients expressly consent to WaterFlow Explore disclosing their identity to pertinent authorities in cases where clients fail to do so and are suspected of committing offenses.